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PRIVACY POLICY


Effective Date: [15/06/2026]
Last Updated: [15/06/2026]

Privacy at a Glance

MM Projects Limited ("MM Projects", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

In summary:

  • We collect personal information when you contact us, request a quote, engage our services, or interact with our website.
  • We use your information to provide renovation and project management services, communicate with you, and improve our business.
  • We do not sell your personal information.
  • We only share information with trusted suppliers, subcontractors, consultants, and service providers where necessary to deliver our services.
  • You have the right to access and correct your personal information.
  • We comply with the New Zealand Privacy Act 2020.


1. Who We Are

MM Projects is a Christchurch-based renovation and project management company specialising in residential renovations, extensions, and property improvement projects.

If you have any questions regarding this Privacy Policy, please contact:

Privacy Officer
MM Projects Limited
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: https://mmprojects.nz


2. Information We Collect

We may collect personal information including:

Contact Information

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Property address

Project Information

During the renovation process, we may collect:

  • Property details
  • Floor plans
  • Architectural drawings
  • Site photographs
  • Design concepts
  • Budgets and cost estimates
  • Renovation requirements
  • Project specifications

Business Information

Where applicable:

  • Company name
  • GST number
  • Business contact details

Technical Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Referring website information

Marketing Information

  • Newsletter subscriptions
  • Marketing preferences
  • Responses to surveys or promotions


3. How We Collect Information

We collect information directly from you when you:

  • Submit an enquiry form
  • Request a quote
  • Contact us by phone or email
  • Subscribe to our newsletter
  • Meet with us regarding a renovation project
  • Enter into a contract with us
  • Upload documents or images relating to your project

We may also collect information through:

  • Website analytics tools
  • Cookies and tracking technologies
  • Social media interactions
  • Referrals from third parties with your consent


4. Why We Collect Your Information

We collect and use personal information to:

  • Respond to enquiries
  • Prepare quotations and proposals
  • Manage renovation and construction projects
  • Communicate throughout your project
  • Coordinate suppliers and subcontractors
  • Provide customer support
  • Improve our services
  • Maintain business records
  • Meet legal and regulatory obligations
  • Send marketing communications where permitted


5. Project Confidentiality

We understand that renovation projects often involve sensitive personal and financial information.

Any plans, drawings, photographs, budgets, specifications, concepts, or project documentation you provide to MM Projects will be treated as confidential and used solely for purposes related to your renovation project unless:

  • You provide consent for other use;
  • Disclosure is required by law; or
  • Disclosure is necessary to engage suppliers, subcontractors, consultants, engineers, architects, or local authorities involved in delivering your project.


6. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used for:

Essential Website Functions

Required for website operation.

Analytics

To understand how visitors use our website and improve performance.

Marketing

To measure advertising effectiveness and improve future campaigns.

Preferences

To remember settings and user preferences.

You can disable cookies through your browser settings, although some website functionality may be affected.


7. Third-Party Services

We may use trusted third-party providers including:

  • Website hosting providers
  • Cloud storage providers
  • Email marketing platforms
  • Customer relationship management (CRM) systems
  • Accounting software
  • Analytics services such as Google Analytics
  • Advertising platforms such as Google Ads, Meta, and LinkedIn

These providers are only given access to information necessary to perform their services.


8. Sharing Personal Information

We may share information with:

  • Employees and authorised team members
  • Subcontractors
  • Architects and designers
  • Engineers and consultants
  • Building suppliers
  • Local councils and consenting authorities
  • Professional advisers
  • IT and software service providers
  • Government agencies where required by law

We do not sell or rent personal information to third parties.


9. International Data Transfers

Some of our service providers may store information outside New Zealand.

Where this occurs, we take reasonable steps to ensure your information receives protections comparable to those required under the New Zealand Privacy Act 2020.


10. Security of Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure.

These measures may include:

  • SSL website encryption
  • Password-protected systems
  • Secure cloud storage
  • Restricted staff access
  • Multi-factor authentication where available
  • Regular software updates and security monitoring

While we take reasonable precautions, no online system can be guaranteed completely secure.


11. How Long We Keep Information

We retain information only as long as necessary for business, legal, and regulatory purposes.

Typical retention periods include:

Information TypeRetention Period
Website enquiries24 months
Marketing subscribersUntil unsubscribe
Project documentation7 years after project completion
Financial and tax records7 years
Website analytics dataUp to 26 months

Information no longer required will be securely deleted or anonymised.


12. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw marketing consent
  • Request information about how your data is being used

Requests can be made by contacting our Privacy Officer.

We may require proof of identity before processing your request.


13. Marketing Communications

We may send marketing communications regarding renovation services, project inspiration, promotions, and industry updates.

You can opt out at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

We will promptly honour all unsubscribe requests.


14. Children's Privacy

Our services are intended for adults and property owners.

We do not knowingly collect personal information from individuals under the age of 16.

If we become aware that such information has been collected, we will take reasonable steps to remove it.


15. External Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites and encourage you to review their privacy policies before providing personal information.


16. Privacy Breaches

If we become aware of a privacy breach that may cause serious harm, we will comply with our obligations under the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.


17. Complaints

If you have concerns about how your personal information has been handled, please contact our Privacy Officer.

We will investigate and respond as soon as reasonably practicable.

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner

For more information visit:

Office of the Privacy Commissioner


18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations.

Any updates will be published on our website with a revised "Last Updated" date.